Possible reasons for this issue are:

You are a returning student (after an absence of one or more terms) and must submit a free application at https://www.cccapply.org/en/apply.
You are a new employee, and your account is in the process of being created.
You have applied for Financial Aid but have not submitted an application at https://www.cccapply.org/en/apply.
You are a former student accessing your account information, so please contact the IS Help Desk at ishelpdesk@nocccd.edu.

If you have any questions, please email the Information Services Help Desk at ishelpdesk@nocccd.edu with your full-name and 8-digit Banner/Student ID number.

Unsure of your 8-digit Banner/Student ID? Check it at https://sso.nocccd.edu/UserID/.